Contact information

We’re here to help you carry your daily essentials with style and ease! At brenfo.shop, we deeply value our community and are dedicated to providing premium support for our High-Quality Canvas Tote Bags & Eco-Friendly Fashion Carryalls. Whether you have a question about fabric thickness, multi-pocket utility, shipping timelines across the United States, or an existing order, our team is ready to assist you.

Get In Touch

  • Corporate Operator: A.C.N. 697 269 033 PTY LTD
  • Customer Support Email: support@brenfo.shop(We aim to respond to all email inquiries within 24 hours on business days.)
  • Contact Phone: +61 468-107-548(International rates may apply for calls from outside Australia.)
  • Official Registered Address: RIVERVALE, 6103, WESTERN AUSTRALIA, AUSTRALIA

Business Hours

Our customer support team operates from Western Australia. Please note our official operating hours:

  • Monday - Friday: 9:00 AM – 5:00 PM (AWST - Australian Western Standard Time)
  • Saturday - Sunday: Closed

Note for our United States Customers: Please keep in mind the international time difference. Australian Western Standard Time (AWST) is 12 hours ahead of Eastern Daylight Time (EDT) and 15 hours ahead of Pacific Daylight Time (PDT). We appreciate your patience, and we will ensure all inquiries are processed thoroughly during our local operating hours.

Quick Assistance

  • Order Tracking: Please include your 4-digit or 5-digit order number in your email for faster resolution.
  • Shipping to the United States: We provide secure international shipping for all our premium canvas tote collections. For comprehensive details on delivery times, international tracking, or domestic U.S. Sales Tax calculation, please visit our Shipping Policy page.
  • Returns & Exchanges: To check eligibility or start a return for an unworn, unwashed canvas tote with all original price tags, brand labels, and promotional inserts intact, please refer to our Return & Refund Policy page.
  • Currency: All transactions, pricing, and checkouts on our platform are securely processed in US Dollars (USD).